Holiday Insurance

We believe that everyone travelling with us should be properly insured for their own well being.

Travel & General Insurance Services Limited


Our insurance is arranged by Travel & General Insurance company and is underwritten by UK General Insurance Limited on behalf of Great Lakes Insurance SE. Serenity Holidays Limited is an appointed representative of Travel & General Insurance Services Limited. Travel & General Insurance Services Limited and UK General Insurance Limited are authorised and regulated by the Financial Conduct Authority.

Our policy reflects the specific details of our programme, and is known to our resort staff who will then be more able to assist you in liaising with the insurance company in case of emergency. We are happy for you to arrange your travel insurance elsewhere provided the cover is comparable to our own.


Premiums Per Person

 Premiums Adult 18-65  Adult 66-75 Years  Family*  Child 2-17 Years 
Up to 10 days
11 - 17 days
18- 24 days

* Family policy is valid for up to two parents or legal guardians, under 65, residing at the same address, who are married or living together as married, with up to 4 children under 18 normally residing and travelling with them.


Summary Of Cover

  • Personal liability including rented property damage up to £2,000,000
  • Cancellation or curtailment up to £5,000
  • Emergency medical repatriation and associated expenses abroad up to £5,000,000
  • Personal accident up to £25,000
  • Personal effects up to £2,500 (limit £400 any one article)
  • Personal money up to £500
  • Loss of tickets up to £1,000
  • Loss of passport up to £250
  • Legal expenses up to £15,000
  • Missed departure up to £1,000
  • Delayed departure up to £100

All amounts are maximum limits per person. £50 excess applies to most claims. Excess can be waivered for an additional £8 per person, paid when purchasing the policy.

The policy does not cover any pre-existing health conditions of the people travelling or any other people upon whose health the trip may depend unless the Healthcheck team have been called on 01702 427253 and they have confirmed cover in writing.

Activities covered include horse-riding, mountain biking, swimming, snorkelling, surfing, sailing, water-skiing and go-Karting.

The policy also provides cover where the claim is directly related to a conventional terrorist act and delays caused by volcanic ash.

Full details of the policy will be sent with your confirmation invoice and we include a 14-day cooling off period wherein the policy may be cancelled without charge if it does not meet with your requirement.


Holiday Insurance Information

Please contact our reservations team for more information on 01489 866959.

Request a callback from reservations »