Health and Safety

The welfare of our customers is our prime consideration and we are committed to raising the standards of health and safety in our properties and to continue to identify areas where safety can be improved.

Out & about in Sardinia this summer

We appreciate that you have questions about what it’s like in resort, can you go out and eat, are the beaches open and generally what you can expect while you’re on holiday? We’ve been getting updates from our team in Sardinia, who live on the island all year round, to reassure you that despite the pandemic, you can still have an amazing holiday on this beautiful island. Karen, one of our representatives said it's quieter than usual at this time of year, however she did say it's also much easier to find a parking space in Alghero! Throughout Italy, shops, restaurants and beach clubs may take your temperature at the entrance. Mask are compulsory in all indoor public spaces so always ensure you carry one with you, and children over six years of age must wear them.

Are restaurants and bars open? Are you allowed to dine in or is it outside table service only?

Essentially, it’s business as usual in restaurants and bars, most of them are open and you can eat inside and out with tables spaced 1m apart. Depending on space, there may be different entry and exit doors. Customers must wear a mask when entering and moving around the establishment and you may be asked to sanitise your hands on arrival. Please ensure you keep a distance of at least 1m from other customers.


What can people expect when shopping – are face masks compulsory? Are people expected to wear gloves? Have the shops been fitted with plastic screens?
Masks are mandatory in all supermarkets and shops. Plexiglass screens have been installed at cash desks in most shops, smaller shops may ask you to wait outside if their maximum capacity has been reached. Masks are readily available to buy in supermarkets and chemists.

What’s happening on the beaches? Is there social distancing with sunloungers on the beaches? Are they open as normal? 
The private beach clubs are keeping 1.5m distance between sunloungers (except if you are from the same group), and most of them have reopened. 

Are excursions still operating? Boat trips? What about days out?
Boat trips are operating but on a reduced capacity in order to observe social distancing on board. The number of people using transport such as coaches or minibuses, has also been cut to maintain social distancing. Archaeological sites, museums and water parks have reopened, please observe social distancing rules.

Are markets and festival happening?
Food markets have re-opened and there are some music events but these are very limited.


What about travelling in Sardinia?
On buses, passengers must wear masks at all times. If maximum numbers have been reached then you’ll have to wait for the next bus. For taxis, contactless payment is preferred and please only sit in the back seat. If you have luggage then you will have to load and unload this yourself but please do not place on the back seat, you will have to open and close the boot and doors yourself.


What happens if I fall ill?
Should you, or anyone in your party develop any symptoms of COVID-19 whilst on holiday please inform our representative, the hotel staff (if applicable) and your insurers immediately. You will then be offered assistance and advice on the measures you will need to follow, which may differ depending on the type of accommodation you are staying i.e. a villa or a hotel. Do not go to the doctors.