Frequently Asked Questions

We've put together an A-Z guide of useful information which will help answer common questions often asked by our customers before travelling to Sardinia.

If you have any other questions that are not covered in this section, please do not hesitate to contact our reservations team on 01489 866978 or email your question to us »

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Q.Can I fly with TUI to Sardinia?

Tui flies to Sardinia from Gatwick from May to August.

Q.Can I fly to Sardinia with Ryanair?

Although we do not have the option to book with Ryanair, they do fly from Stansted to Alghero.

Q.ATOL Protection

When you book a holiday with Sardinian Places you will benefit from ATOL protection. This ensures that you won’t lose your money or become stranded abroad in the unlikely event of financial failure

Q. Do you offer welcome packs?

All of our villa holidays include a small Welcome to Sardinia gift pack for your party. The contents will include: Water, orange juice, wine, beer, Sardinian biscuits and crisps...

Q. Are there age restrictions on car hire in Sardinia?

To hire a car in Sardinia you need to be at least 18 years of age and have held a full driving licence for at least one year. You will also need a valid credit card. Drivers between 18 and 24 years of age will be charged an additional fee payable locally. There is no upper age limit as long as there is a valid license.

Q. What form of payment do you accept?

Bank transfers

  • Account name:  Serenity Holidays
  • Account number: 06019129
  • Sort code: 60-18-46

Please quote your booking reference number on all bank transfer transactions

Credit and Debit cards (no handling charge, unless a business credit card is used when a 1.6% charge will apply)

  • Visa
  • MasterCard
  • Visa Electron
  • Delta

Unfortunately, we are not able to accept Solo or American Express cards


Please make payable to Sardinian Places and add your holiday reference to the reverse of the cheque along with your name and address.

Q. What is my baggage allowance?

All our holidays include baggage free of charge. Your allowance depends on the airline that you are traveling with. Please call us on: 01489 866959 to find the checked baggage allowance.

Q. Do I need a credit card to collect my hire car?

You will need a valid credit card in the name of the lead named driver as a security deposit. Please note: debit cards are not valid as a security deposit.

Q. What currency is used in Sardinia?

The currency in Sardinia is the Euro as is the rest of Italy.

Q. What are passport and visa requirements for Sardinia?

For travel to Sardinia, you will need a valid passport for all members of your family.

Your passport must be issued less than 10 years before the date you enter the country (check the ‘date of issue’), valid for at least three months after the day you plan to leave (check the ‘expiry date’). If your passport was issued before 1 October 2018, extra months may have been added to its expiry date.

If you are a non-EU citizen, we advise you to contact the Italian Embassy for details.

Q. What is Advance Passenger Information (API)?

All airlines are required to collect Advance Passenger Information from all customers (including infants) travelling to and from the UK by air in advance of issuing tickets.

What information is needed per passenger?

  • Full name, as per your passport including any middle names.
  • Your date of birth.
  • The travel document 'type' e.g.passport.
  • Your nationality.
  • Passport Country of Issue.
  • Passport number, issue date and expiry date.

When is the information required by?

  • If we require this before issuing your tickets, this will be requested at the time of booking or at least 7 days before travel in order for your tickets to be processed in time.
  • If your ticket is issued as an e-ticket by the airline, you will be invited to enter this information directly into the airline website in order to complete online check-in and generate boarding passes. Information on this will be included with your travel documents.

How can I provide this information?

  • You can enter these securely online under Manage My Booking or call our Admin Team with your passport details.
Q. What time can I gain access to my accommodation?

Unfortunately access to self-catering properties is not permitted before 4pm under any circumstances. In addition you must vacate the property no later than 10am irrespective of flight departure times. This applies to clients arriving earlier and waiting or departing clients who may pack but wish to stay at the property.

Owners and cleaners need access to the property without guests being present to ensure it is cleaned, checked and ready for the start of the holiday.

If you believe that you may arrive earlier, it may be possible to leave your luggage at the property by prior arrangement.

Q. What linen is included?

Bed linen, bath and hand towels are provided on a weekly basis. In most properties, guests can expect beds to be made up on arrival. Please note that for multiple week stays, clean linen for each week will be delivered at the weekend, however the beds will not be made up. Cot linen is not provided.

Q. Will I get directions to my property?

Arrival instructions, which include directions to the property and GPS coordinates, are sent out with your travel documentation two weeks prior to your travel date.

Q. How do I collect the key to my property?

Key information is normally included within your arrival instructions sent out with your travel documents.

Q. How will I arrange to meet up with my representative?

On arrival in Sardinia, our resort team will send you a welcome text asking how you would like to have an informal meeting with our representative - this can be by phone, chat, video call or face-to-face. Please ensure you have provided us with a mobile number in advance of your holiday.

Q. I have booked accommodation only with you, so why do you need my travel details?

Your travel details are important so we are aware of your arrival time for key or property arrangements. Also if you have booked car hire with us, we require your flight details to ensure that the car hire desk remains open in the event of a delay.

Q. When will I receive my travel documents?

Your travel documents will be sent by email 2 weeks prior to your date of travel. Your flight timings will be those shown in your travel documents email, please check them carefully as soon as you receive them as the airline may have changed these since the time of booking.

Q. I need a cot and high chair, how do I request one?

If you require a cot or a highchair, please request it at the time of booking. Foldable highchairs and travel cots are provided free of charge in most of our self-catering properties. For hygiene reasons, cots are supplied without linen. Cots and highchairs can also be requested for hotel bookings – a small supplement may apply.

Q. Can I make requests on my booking?

If you have any special requests regarding your holiday accommodation or flights, please ensure they are requested at the time of booking. Your requests will be passed on to our suppliers but cannot be guaranteed. Please contact Administration if you wish to add a request after the booking has been made. Unfortunately, we are unable to inspect requested items or services that are not advertised.

Q. What happens if I encounter a problem whilst on holiday?

If there is anything at all about your holiday or property, which you feel unhappy about it is important that you inform your representative as soon as possible, so they are able to take any action locally that may be necessary. Your representative's phone number can be located on your arrival instructions sent out with your travel documentation and will also appear on your welcome note on your arrival in resort. Your representative should always be called in the first instance rather than the UK Office.

Q. Do I need to take beach towels?

Beach towels are provided in self-catering properties. Hotel bath towels are strictly not permitted for beach or pool use, therefore please take your own.

Q. When can I check in to my hotel?

Check in times are usually between 2pm and 3pm and check out times between 10am and 12 noon on the day of departure.

Q. How many drivers are included in my car hire?

Your car hire package includes one named driver per car. You can add further drivers at the collection desk for a supplement. All drivers must be over the age of 18 and have held a driving licence for at least 1 year. There is a young driver surcharge if you are aged between 18 -and 24, payable locally. It is a legal requirement to carry your photo-card licence at all times. Please ensure that your choice of car can accommodate all of your party and luggage.

Q. How do I arrange a car seat for my child/baby?

You can take your own. Alternatively, car seats can be added to your booking by calling Administration on 0845 338 8701, however you will need to pay at the collection desk directly. Baby, child and booster seats are payable locally.

Q. Is car hire excess insurance included?

Car hire excess insurance is not included in our package prices. However, we are pleased to advise that we are partnered with Bettersafe - Insurance professionals specialising in car hire excess insurance. Taking out an insurance policy for this added protection enables you to claim back the cost of any excess charges that may be imposed should your hire car become damaged or stolen. This means that it is not essential to pay for Super CDW locally. To obtain a quote please visit Bettersafe.

Q. What is the smoking policy in Sardinia?

Out of respect for our owners and their properties, we ask our guests not to smoke inside our self-catering accommodation. This also applies to hired cars. Like the UK, a smoking ban is in place in all public areas across Italy.

Q. Can you drink tap water in Sardinia?

As in most Mediterranean islands, water is in short supply in Sardinia, so please use it sparingly. At times, water can be temporarily cut off as a result of high demand in the peak summer months. Tap water may be perfectly safe to drink, but many of our properties have a private water supply, so we would recommend that you drink bottled water.

Q. How can I provide feedback on my holiday?

To assist us to improve our service and ensure standards are maintained, we will be most grateful if you would take the time to complete our questionnaire in resort and return it to our resort staff prior to your departure.

Q. What about insurance?

Travel insurance is a vital aspect to booking a holiday, giving you protection against unforeseen circumstances that could otherwise spoil your holiday.

We have arranged a scheme with specialists Travel & General Insurance Services Limited who are fully authorised and regulated by the FCA (firm reference number 304788), full details of which can be found on the FCA website:

Please call Travel & General directly on 0330 880 3625 for a quote.

Q. Are credit cards and debit cards widely accepted in Sardinia?

Both credit and debit cards are accepted in restaurants, shops and petrol stations, however you may want to check prior to making any purchases in smaller towns or village. Few banks accept travellers cheques or sterling.

Q. Due to unforeseen circumstances, I need to amend/cancel my holiday, how do I go about this?

Any amendments will be subject to availability and an amendment fee in addition to any difference in costs. This is in addition to any suppliers' amendment or cancellation fees. Further details can be obtained from our Admin Team on 01489 866935 or via email at  Amendments within 14 days of travel are not always possible and cancellation charges will apply. Should you need to cancel, please advise our Admin Team as soon as possible, preferably by phone.  We also advise that you let your holiday insurance company know as soon as possible.

Q. What is a breakage deposit?

Some property owners require a security deposit to be paid in euros to cover any breakages, damage, losses or extra cleaning which may have incurred during your holiday. If a deposit is required to be paid for locally, you will be notified at the time of booking. For other self-catering properties you may be required to pay for a security deposit in the UK.

We ask guests to care for their holiday accommodation as if it were their own and we recommend all clients to purchase our travel insurance, which covers for some material damage, or make similar arrangements.

Q. How does health and safety compare to the UK?

The welfare of our customers is our prime consideration and we are committed to raising the standards of health and safety in our properties and to continue to identify areas where safety can be improved. General safety regulations do vary from country to country and are often less stringent than those that we have come to expect in the UK. It is therefore important to be safety conscious and we suggest that on your arrival you familiarise yourself with your surroundings, read the information file provided, and to speak with your representative if you have any concerns. We hope that by taking these simple steps, this will help to ensure that everybody in your party has a safe and enjoyable holiday.

We are working with the Foreign, Commonwealth and Development Office to do all that we can to help British Travellers stay safe overseas. Visit Foreign & Commonwealth Office website » Their website at FCDO Travel Advice Know Before You Go is packed with essential tips, travel advice and up-to-date country specific information.

Q. Can I have a guest staying locally?

Only guests named on your confirmation are entitled to occupy the accommodation. Please advise us before travel to add extra guests.

Q. Will my television have an English speaking channel?

As terrestrial signals in Sardinia are generally very poor, most properties have satellite boxes. However, unless the owner has subscribed to a second provider, the only channels available will be in Italian.

Q. What is the time difference between Sardinia and the UK?

Sardinia is one hour ahead of the U.K.