Throughout these uncertain times, we have put our customers first and will continue to do so. We promise we’ll continue to be on hand to answer your queries by your preferred method, whether this be on the phone, via chat or by email. We’ll be fair with our policies and if we are required to make a change to your holiday or flight, we will contact you to let you know what’s going on.
Whatever happens, we will keep you well informed and you won’t be left out of pocket.
Our promise to you...
Book with confidence, full financial protection
All of our holidays are ABTA and ATOL protected to ensure your money is 100% safe.
In the event of cancellation due to Covid-19 restrictions we will refund you within five days.
You have the flexibility to change your 2021 holiday to a later date for the same destination, right up until your balance is due. We won't charge an amendment fee and will only pass on any increase (or decrease) in your holiday price.
We are working closely with all of our suppliers to ensure the safety of our customers.
If you are unable to travel due to FCDO (Foreign, Commonwealth & Development Office) advice or there is a quarantine in place to or from your destination, you can change your date of travel (subject to availability and any difference in price), accept a credit for use on a future holiday, or request a refund*.
* If your booking includes a flight with a 3rd party airline our cancellation terms may differ.
We will continue to be as flexible as we can to ensure you can get the holiday you deserve.