Frequently Asked Questions

We've put together an A-Z guide of useful information which will help answer common questions often asked by our customers before travelling to Sardinia.

If you have any other questions that are not covered in this section, please do not hesitate to contact our reservations team on 01489 866959 or email your question to us »

Travel restrictions due to COVID-19

Last updated: 16th October 12.15

Here is our latest information and travel advice regarding the ongoing Coronavirus (COVID-19) situation.

  • From 15th October, The Foreign, Commonwealth and Development Office (FCDO) advise against all but essential international travel to Italy (including Sardinia). The FCDO is not advising those already travelling in Italy to leave at this time. If you are returning to the UK on or after 18th October, you will need to self-isolate on your return for 14 days. This is based on the current assessment of COVID-19 risks. 
  • Travellers to any region of Italy must download and complete a self-declaration form before they enter the country. The Italian Government's entry requirements can here found here, including the entry form.
  • A negative COVID-19 test result is now required when you arrive in Italy from the UK.
  • All travellers to Sardinia must complete an online registration form at least 48 hours before arriving in Sardinia, if you have not submitted this you will be refused entry. Please note the form is only available online and is not available in printed form. We recommend you fill out this form well before your deadline, and if you should need any help completing the form, please contact us.
  • Our ATOL and ABTA bonding means that any package holiday booked with us is fully protected in the event that government restrictions change for the date you are due to travel. In the meantime, please see our FAQs below or read the latest FCDO travel advice for Italy here.

 

What is happening with my holiday?

We have now contacted all our customers who were due to travel this summer. We'd like to say thank you to all our customers for their patience and understanding in these difficult times.

 

If I rebook my holiday for next year, is my money financially protected?

The package holidays (flight inclusive) or flight only arrangements we sell are protected by ATOL under our Air Travel Organiser’s Licence number [1866]. Our accommodation-only holidays are covered by ABTA bonding, which means that the cost of your holiday is underwritten by these trade regulators and your money is protected.

 

Do I need to be insured against Covid-19?

It is essential you have the correct travel insurance and that your policy covers you for medical expenses, subsistence, and repatriation if you or a member of your party contract COVID-19 during your holiday. If you took out a single trip policy or renewed an annual policy before the outbreak began in February, you should be covered but you will need to contact your insurance to check. Some insurances are allowing customers extensions on their policies to cover specifically for COVID-19. ABTA has recently launched a new insurance product and we are also aware that other insurers, including AllClear Insurance, Cover for You, Stay Sure, AXA and Trail finders, are now offering policies that specifically cover COVID-19. 

 

What happens in the event of a “Local” lockdown in the UK preventing our group, or any member of our group from travelling. Will I be entitled to a refund?

In the event of a local lock down you would not be entitled to a refund from us but if you are prevented from travelling you should be able to claim from your travel insurance provided you took out the policy before the lockdown was imposed.
In the event of a local lock down you should first check with your local authority to ascertain if the local ban prevents you from travelling abroad as some local lock downs only apply to services provided in the area affected. If you are not allowed to travel, provided you took out your insurance before any local lockdown preventing you from travelling, your policy should cover you for this eventuality. You should ensure that your insurance policy has the option of ‘Travel Disruption Extension’. 
 

What happend if there is an outbreak of COVID-19 while I am on holiday?

Should you, or anyone in your party develop any symptoms of COVID-19 whilst on holiday please inform our representative, the hotel staff (if applicable) and your insurers immediately. You will then be offered assistance and advice on the measures you will need to follow, which may differ depending on the type of accommodation you are staying i.e. a villa or a hotel.