Do I need to provide you my passport information?

All airlines are required to collect Advance Passenger Information however some airlines will collect this at the airport when you check-in or via their website when you check-in online.

If we require you to provide us with your passport information, we will advise you when we send your confirmation invoice. We will require this at least 7 days before travel in order for your tickets to be processed in time. Please visit Manage My Booking to input all Advance Passenger Information or you can call Administration on 01489 866935.

When will I receive my travel documents?

These can be expected around 2 weeks prior to your travel date and will include a travel guide, arrival instructions, accommodation voucher and flight tickets (where applicable). Flight only customers travelling on our charter flights will receive an e- ticket. If you have only booked your accommodation with us, you will receive all relevant travel information via email unless otherwise requested.