Our lines are extremely busy, so if you have any questions regarding the current Coronavirus situation, please read the latest update below before calling.
Last updated: 30 July, 10:10
Here is our latest information and travel advice regarding the ongoing coronaviris (COVID-19) situation.
From the 4th July, Italy is exempt from The Foreign and Commonwealth Office (FCO) advice against all non-essential international travel. This is based on the current assessment of COVID-19 risks.
All travellers to Sardinia must complete an on-line registration form at least 48 hours before arriving in Sardinia, if you have not submitted this you will be refused entry. Please note the form is only available online and is not available in printed form. We recommend you fill out this form well before your deadline and if you should need any help completing the form then please contact us.
Our ATOL and ABTA bonding means that any package holiday booked with us is fully protected in the event that government restrictions change for the date you are due to travel.
In the meantime, please see our FAQs below:
We're now operating again, so unless you hear from us, please assume we can operate your holiday as planned.
If we can provide the holiday as booked but you decide you no longer wish to go, our standard terms and conditions will apply. We will always endeavour to assist our customers and it might be possible to defer your booking to later in the season or to 2021 (additional charges may apply).
If you have a specific reason for not wanting to travel and there are no FCO (Foreign &Commonwealth Office) restrictions in place, we recommend you contact your travel insurers and talk to them about whether you would be covered for cancellation under your policy.
The package holidays (flight inclusive) or flight only arrangements we sell are protected by ATOL under our Air Travel Organiser’s Licence number . Our accommodation-only holidays are covered by ABTA bonding, which means that the cost of your holiday is underwritten by these trade regulators and your money is protected.
There will undoubtedly be some differences in our holidays this summer, but rest assured, we have been working hard to ensure your well-earned break will be enjoyable and safe. We’ve put together the following guide which shows you how to travel safely, from the moment you arrive at the airport to stepping foot into your accommodation, and how to keep yourself and others safe while you’re away. Read our travel guide.
It is essential you have the correct travel insurance and that your policy covers you for medical expenses, subsistence, and repatriation if you or a member of your party contract COVID-19 during your holiday. If you took out a single trip policy or renewed an annual policy before the outbreak began in February, you should be covered but you will need to contact your insurance to check. Some insurances are allowing customers extensions on their policies to cover specifically for COVID-19. ABTA has recently launched a new insurance product and we are also aware that other insurers, including AllClear Insurance, Cover for You, Stay Sure, AXA and Trail finders, are now offering policies that specifically cover COVID-19.
In the event of a local lock down you would not be entitled to a refund from us but if you are prevented from travelling you should be able to claim from your travel insurance provided you took out the policy before the lockdown was imposed.
In the event of a local lock down you should first check with your local authority to ascertain if the local ban prevents you from travelling abroad as some local lock downs only apply to services provided in the area affected. If you are not allowed to travel, provided you took out your insurance before any local lockdown preventing you from travelling, your policy should cover you for this eventuality. You should ensure that your insurance policy has the option of ‘Travel Disruption Extension’.
Should you, or anyone in your party develop any symptoms of COVID-19 whilst on holiday please inform our representative, the hotel staff (if applicable) and your insurers immediately. You will then be offered assistance and advice on the measures you will need to follow, which may differ depending on the type of accommodation you are staying i.e. a villa or a hotel.
At Serenity Holidays, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You have the right to change your preferences with us at any time. Please click here for our full privacy notice.
We endeavor to answer emails in real time during normal office hours.
Sales Consultant, joined 1999
Kerry adores Casa Querce in the south - the gardens are absolutely stunning
Sales Consultant, joined 2007
Anna loves Alghero & all its quaint restaurants serving antipasti & wine!
Sales Consultant, joined 2001
Debbie recommends Hotel Su Gologne for a truly authentic Sardinian experience
Lydia was so impressed with the stunning beaches, especially near our villa Oro Verde
Sales Consultant, joined 2011
Alison loves admiring the beautiful yachts in Porto Cervo
Sales Consultant, joined 2015
Becky loved exploring the differening characteristics across the island
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