Our lines are extremely busy, so if you have any questions regarding the current Coronavirus situation, please read the latest update below before calling.
From 4th October the UK government is simplifying its traffic light system for travel abroad. For more information on what this means, please click here: Government rules for entering England.
Please continue to check the latest FCDO (Foreign, Commonwealth & Development Office) advice for travel to Italy (please be mindful that the information given is only for travel at the present time and is not necessarily applicable for later this summer) Italy foreign travel advice.
Please refer below for our Q&As:
The package holidays (flight inclusive) or flight only arrangements we sell are protected by ATOL under our Air Travel Organiser’s Licence number . ATOL is the UK's financial protection scheme and protects you when you book a holiday with us, a UK ATOL holder. It will provide support so that you are not at a financial loss or without assistance abroad if we cease trading. Our accommodation-only holidays are covered by ABTA bonding.
We appreciate you may be feeling uncertain about paying your balance but we would like to reassure you that if your holiday is cancelled for one of the reasons shown above, you will be offered to change your holiday to another destination (where possible) or date with no amendment fee (difference in price applies) or receive a full refund. In this event, one of our agents will be in touch to advise you of your options.
If you are fully vaccinated against Covid-19 and a resident of England, as from 4th October, you are required to take one PCR test on day 2 of your arrival home; this is likely to change to an antigen test in late October. You are no longer required to self-isolate at home for 10 days. The same rules apply for those under the age of 18 travelling with a fully vaccinated adult.
If you are not fully vaccinated and a resident of England, or if you are a resident of Scotland, Wales or Northern Ireland, you are required to take an antigen test or a PCR test before you return home, and two PCR tests (one on day 2 and one on day 8). You will also be required to self-isolate for 10 days.
Please continue to check the entry requirements for the destination you are travelling to as these may change.
Please refer to our Health & Safety page for information on 3rd party testing providers
We are now on sale for 2022 so you have the flexibility to change your holiday to the same destination, to another date either for this summer or for next summer, right up until the date your balance is due. We won’t charge an amendment fee and will only pass on any increase (or decrease) in your holiday cost that results from any changes*
If you have a specific reason for not wanting to travel, we recommend you contact your travel insurers and talk to them about whether you would be covered for cancellation under your policy.
* Some properties in our portfolio have stricter change and cancellation terms that differ from those in our standard T&Cs. If your booking includes a flight with a 3rd party airline such as EasyJet or British Airways, this element maybe non-changeable and/or non-refundable except in the event of a travel restriction or cancellation by the airline.
Our local representatives will be on hand to guide you every step of the way, from the moment you arrive until you leave. From advice on the local guidelines to specialist knowledge in your destination, we’ve got it covered.
At Serenity Holidays, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You have the right to change your preferences with us at any time. Please click here for our full privacy notice.
We endeavor to answer emails in real time during normal office hours.
Sales Consultant, joined 1999
Kerry adores Casa Querce in the south - the gardens are absolutely stunning
Sales Consultant, joined 2007
Anna loves Alghero & all its quaint restaurants serving antipasti & wine!
Sales Consultant, joined 2001
Debbie recommends Hotel Su Gologne for a truly authentic Sardinian experience
Lydia was so impressed with the stunning beaches, especially near our villa Oro Verde
Sales Consultant, joined 2011
Alison loves admiring the beautiful yachts in Porto Cervo
Sales Consultant, joined 2015
Becky loved exploring the differening characteristics across the island
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