Contact Us

 
 

Contact the Specialists

Our lines are extremely busy, so if you have any questions regarding the current Coronavirus situation, please read the latest update below before calling. 

Last updated: 09 June 2021

COVID-19

The UK government has announced the new traffic light system and at this time Sardinia is categorised as Amber. For more information on what this means, please click here: Government rules for entering England

Please continue to check the latest FCDO (Foreign, Commonwealth & Development Office) advice for travel to Italy (please be mindful that the information given is only for travel at the present time and is not necessarily applicable for later this summer) Italy foreign travel advice. The next government review is expected to be on the 24th June, in the meantime,  please refer below for our Q&As:

How is my money financially protected?

The package holidays (flight inclusive) or flight only arrangements we sell are protected by ATOL under our Air Travel Organiser’s Licence number [1866]. ATOL is the UK's financial protection scheme and protects you when you book a holiday with us, a UK ATOL holder. It will provide support so that you are not at a financial loss or without assistance abroad if we cease trading. Our accommodation-only holidays are covered by ABTA bonding.  

What reasons might there be for my holiday not going ahead?

  • If government advice changes and it becomes illegal to travel abroad for holidays.
  • If the FCDO (Foreign, Commonwealth & Development Office) advises against non-essential travel to your destination.
  • If you are required to quarantine on arrival at your destination and there isn't the option to forgo this quarantine period by providing evidence of a negative Covid-19 test.
  • If the destination you are travelling to is on the red list, which requires you to quarantine in a hotel on your return to the UK. 

We appreciate you may be feeling uncertain about paying your balance but we would like to reassure you that if your holiday is cancelled for one of the reasons shown above, you will be offered to change your holiday to another destination (where possible) or date with no amendment fee (difference in price applies) or receive a full refund. In this event, one of our agents will be in touch to advise you of your options. 

What are my options if I am unable to travel due to my destination being on the amber list?

  • You will have the option to change your holiday to another destination (where possible) or date with no amendment fee right up until your balance is due at 8 weeks prior to departure (difference in price will apply).
  • You will have the option to cancel your holiday at no earlier than 5 weeks prior to your departure with a full refund (please note if your booking includes a flight with a 3rd party airline such as EasyJet or British Airways, our cancellation terms may differ and a refund of this element may not be possible).

I feel unsure about travelling this year, what are my options?

You have the flexibility to change your holiday to the same destination, to another date for this summer or as we shall soon be on sale for 2022, to advance register your booking for next summer, right up until the date your balance is due. We won’t charge an amendment fee and will only pass on any increase (or decrease) in your holiday cost that results from any changes*

If you have a specific reason for not wanting to travel, we recommend you contact your travel insurers and talk to them about whether you would be covered for cancellation under your policy.

* Some properties in our portfolio have stricter change and cancellation terms that differ from those in our standard T&Cs. If your booking includes a flight with a 3rd party airline such as EasyJet, TUI or British Airways, this element maybe non-changeable and/or non-refundable except in the event of a travel restriction or cancellation by the airline. 

What if I need assistance whilst on holiday?

Our local representatives will be on hand to guide you every step of the way, from the moment you arrive until you leave. From advice on the local guidelines to specialist knowledge in your destination, we’ve got it covered.

 

 

 

 

 

 

 

 

Email our expert team today...

At Serenity Holidays, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You have the right to change your preferences with us at any time. Please click here for our full privacy notice.

Please complete reCAPTCHA challenges to proceed.
  Send Enquiry

We endeavor to answer emails in real time during normal office hours.

Meet our expert team...

Sardinian Places Sales Staff

Kerry Townsend

Sales Consultant, joined 1999

 

Kerry adores Casa Querce in the south - the gardens are absolutely stunning

Sardinian Places Sales Staff

Anna Kirkpatrick

Sales Consultant, joined 2007

 

Anna loves Alghero & all its quaint restaurants serving antipasti & wine!

Sardinian Places Sales Staff

Debbie Seierland

Sales Consultant, joined 2001

 

Debbie recommends Hotel Su Gologne for a truly authentic Sardinian experience

Sardinian Places Sales Staff

Lydia Emery

Sales Consultant, joined 2007

 

Lydia was so impressed with the stunning beaches, especially near our villa Oro Verde

Sardinian Places Sales Staff

Alison Westerman

Sales Consultant, joined 2011

 

Alison loves admiring the beautiful yachts in Porto Cervo

Sardinian Places Sales Staff

Becky Dorey

Sales Consultant, joined 2015

 

Becky loved exploring the differening characteristics across the island