Our lines are extremely busy, so if you have any questions regarding the current Coronavirus situation, please read the latest update below before calling.
Please click on the link for the latest FCDO (Foreign, Commonwealth & Development Office) advice for travel to Italy. Please note that the information given is for travel at the present time and is not necessarily applicable for this summer. FCDO (Foreign, Commonwealth & Development Office) advice for Italy
It has never been more important to book with a reputable Tour Operator. Our ATOL and ABTA bonding means that any package holiday booked with us is fully protected. For more information, please see our FAQs below:
The package holidays (flight inclusive) or flight only arrangements we sell are protected by ATOL under our Air Travel Organiser’s Licence number . ATOL is the UK's financial protection scheme and protects you when you book a holiday with us, a UK ATOL holder. It will provide support so that you are not at a financial loss or without assistance abroad if we cease trading. Our accommodation-only holidays are covered by ABTA bonding.
Our holidays are with third party airlines and we have contacted anyone affected by cancelled flights, to offer a range of options, including amendment to a future date, a credit voucher or cancellation with a refund.
For our customers who have not heard from us, the UK government has announced that international travel can resume from the 17th May with a new traffic light system in place; destinations will be categorised as 'green', 'amber' or 'red'. We expect to know more in the coming weeks regarding which destinations fall into which category and for the time being, we appreciate your patience - rest assured that we shall be in touch if there are any changes to your holiday.
For more information on the GTT (Global Travel Taskforce) framework, please click here Global Travel Taskforce sets out approach to safely restarting international travel
We appreciate you may be feeling uncertain about paying your balance. We would like to reassure you that if your holiday is cancelled, you will be offered a range of options, including a full refund. Such circumstances would include:
In the event your holiday is affected by one of the points above, one of our agents will be in touch to advise you of your options.
You have the flexibility to change your holiday to the same destination, to another date in 2021, right up until the date your balance is due. We won’t charge an amendment fee and will only pass on any increase (or decrease) in your holiday cost that results from any changes*
If you don’t wish to change to a later date and have a specific reason for not wanting to travel, we recommend you contact your travel insurers and talk to them about whether you would be covered for cancellation under your policy.
* Some properties in our portfolio have stricter change and cancellation terms that differ from those in our standard T&Cs. Some airline tickets are non-changeable and/or non-refundable except in the event of a travel restriction or cancellation by the airline operator.
Our local representatives will be on hand to guide you every step of the way, from the moment you arrive until you leave. From advice on the local guidelines to specialist knowledge in your destination, we’ve got it covered.
At Serenity Holidays, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You have the right to change your preferences with us at any time. Please click here for our full privacy notice.
We endeavor to answer emails in real time during normal office hours.
Sales Consultant, joined 1999
Kerry adores Casa Querce in the south - the gardens are absolutely stunning
Sales Consultant, joined 2007
Anna loves Alghero & all its quaint restaurants serving antipasti & wine!
Sales Consultant, joined 2001
Debbie recommends Hotel Su Gologne for a truly authentic Sardinian experience
Lydia was so impressed with the stunning beaches, especially near our villa Oro Verde
Sales Consultant, joined 2011
Alison loves admiring the beautiful yachts in Porto Cervo
Sales Consultant, joined 2015
Becky loved exploring the differening characteristics across the island
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