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Contact the Specialists

Our lines are extremely busy, so if you have any questions regarding the current Coronavirus situation, please read the latest update below before calling. 

 

COVID-19

From 4th October 2021, the UK government simplified its traffic light system into two tiers for international travel - red destinations and the rest of the world. For more information on what this means, please click here: Government rules for entering England

Please continue to check the latest FCDO (Foreign, Commonwealth & Development Office) advice for travel to Italy and be mindful that the information given is only for travel at the present time so do check it regularly Italy foreign travel advice. 

Please refer below for our Q&As:

How is my money financially protected?

It has never been more important to book with a reputable Tour Operator and the package holidays (flight inclusive) we sell are protected by ATOL under our Air Travel Organiser’s Licence number [1866]. ATOL is the UK's financial protection scheme and protects you when you book a holiday with us, a UK ATOL holder. It will provide support so that you are not at a financial loss or without assistance abroad if we cease trading. Our accommodation-only holidays are covered by ABTA bonding.  

What reasons might there be for my holiday not going ahead?

  • If government advice changes and it becomes illegal to travel abroad for holidays.
  • If the FCDO (Foreign, Commonwealth & Development Office) advises against non-essential travel to your destination.
  • If you are required to quarantine on arrival at your destination and there isn't the option to forgo this quarantine period by providing evidence of a negative Covid-19 test, or that you are fully vaccinated.
  • If the destination you are travelling to is on the red list, which requires you to quarantine in a hotel on your return to the UK. 

We appreciate you may be feeling uncertain about paying your balance but we would like to reassure you that if your holiday is cancelled for one of the reasons shown above, you will be offered to change your holiday to another destination (where possible) or date with no amendment fee (difference in price applies) or receive a full refund. In this event, one of our agents will be in touch to advise you of your options. 

What do I need to know if I am travelling to a destination not on the red list?

If you are fully vaccinated against Covid-19 and a resident of England, as from 4th October, you are required to take one PCR test on day 2 of your arrival home; this is likely to change to an antigen test in late October 2021. You are no longer required to self-isolate at home for 10 days. The same rules apply for those under the age of 18 travelling with a fully vaccinated adult.

If you are not fully vaccinated and a resident of England, or if you are a resident of Scotland, Wales or Northern Ireland, you are required to take an antigen test or a PCR test before you return home, and two PCR tests (one on day 2 and one on day 8). You will also be required to self-isolate for 10 days.

Please continue to check the entry requirements for the destination you are travelling to as these may change. 

 

What if I need assistance whilst on holiday?

Our local representatives will be on hand to guide you every step of the way, from the moment you arrive until you leave. From advice on the local guidelines to specialist knowledge in your destination, we’ve got it covered.

 

 

 

 

 

 

 

 

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Meet our expert team...

Sardinian Places Sales Staff

Kerry Townsend

Sales Consultant, joined 1999

 

Kerry adores Casa Querce in the south - the gardens are absolutely stunning

Sardinian Places Sales Staff

Anna Kirkpatrick

Sales Consultant, joined 2007

 

Anna loves Alghero & all its quaint restaurants serving antipasti & wine!

Sardinian Places Sales Staff

Debbie Seierland

Sales Consultant, joined 2001

 

Debbie recommends Hotel Su Gologne for a truly authentic Sardinian experience

Sardinian Places Sales Staff

Lydia Emery

Sales Consultant, joined 2007

 

Lydia was so impressed with the stunning beaches, especially near our villa Oro Verde

Sardinian Places Sales Staff

Alison Westerman

Sales Consultant, joined 2011

 

Alison loves admiring the beautiful yachts in Porto Cervo

Sardinian Places Sales Staff

Becky Dorey

Sales Consultant, joined 2015

 

Becky loved exploring the differening characteristics across the island